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1. General Information

Paytoskip is a digital marketplace that connects users with independent service providers offering in-game services. Due to the digital and personalised nature of these services, refunds are handled in accordance with specific rules.

Due to the digital nature of the services, delivery or performance may begin immediately after an order is placed, and it may not be technically possible to reverse completed digital services.

2. Eligibility for a Refund

You may request a refund in the following circumstances:

• Service not commenced: The service you ordered has not yet been started by the service provider.
• Incomplete or defective service: The service received was not delivered as expressly described (for example, the wrong in-game task was completed).
• Non-delivery: The service was not completed within the specified period and the parties were unable to reach a new agreement.

Refund requests are assessed with reference to order records, system logs, delivery records, screenshots and other available electronic records.

3. Refund Request Process

To submit a refund request, please follow these steps:

1. Email [email protected] or submit a refund request from your account under "My Orders > Support Request".
2. Provide your order number, explain the issue and attach screenshots if possible.
3. Our support team will review your request and respond within 48 hours.

The 48-hour period is the initial review period; the final assessment may take longer depending on the nature of the request.

4. Exceptions

Refunds are not available in the following circumstances:

• Refund requests based on dissatisfaction after the service has been completed.
• Claims that the service "did not meet expectations" where it does not differ from the service provider's description.
• Technical failures or account suspensions caused by the user.
• Digital services and content commenced at the user's request and completed or delivered in accordance with the contract.
• Failure to complete the service because the user provided incorrect/incomplete information or failed to provide the necessary access.

Suspension, restriction or banning of an account by a third-party game provider does not, in itself, give rise to a right to a refund unless it is attributable to the fault of Paytoskip or the service provider.

5. Right to Cancel

The user has the right to cancel the order within 48 hours if the service provider has not yet started work. In that case, a full refund will be issued.

If the service begins within that period at the user's request, the 48-hour period does not constitute an unconditional right to cancel. Once the service has been completed in full and in accordance with the order terms, refund requests based solely on a change of mind will not be accepted.

6. Refund Method

Approved refunds are processed as follows:

• Refunds are processed within 1 to 10 business days, depending on the original payment method.
• Alternatively, the refund may be credited to the user's account as platform balance, at the user's option.

Paytoskip is not liable for processing delays attributable to a bank, card organisation or payment service provider that are beyond Paytoskip's control.

7. Contact

If you have any questions about this Refund Policy, please contact us at:

[email protected]